Mystery shoppers are independent contractors hired by companies to undergo a wide range of customer experiences and document what happened and how they feel about it.
Business and companies take feedback from mystery shoppers extremely seriously. Their feedback is used in staff training, to improve customer experience and the influence of brand decisions.
Mystery shoppers need a variety of skills.
- The ability to remain objective in potentially difficult situations.
- The ability to folllow a brief.
- Have an eye for detail
- Good communication skills.
If you believe you have what it takes then click here